Our Response to COVID-19

Resort Updates

July 28, 2020:

The new order by the BC Government limits the number of people in rental properties. Since our cottages sleep anywhere from 6-8 people and our policies do not exceed that number, reservations are not affected. However, there is a limitation on guests visiting a cottage (outside the reservation group) to five people. This means if you have a reservation for seven people at a cottage, you are limited to five visiting day-guests for a total of 12 people at your cottage at once. This must be strictly adhered to for our guests safety or you will be asked to vacate the cottage without refund.

 

Please also be advised that The BC Government is also requiring us to have a complete list of names of every one staying in a cottage, along with their telephone number and email.

July 8, 2020:

All amenities are now open.

Both pools, hot tubs and amenities are now open from 8am to 10pm daily. There are restrictions in that there will be a sign in table at the entrance and times are limited to 2 hours a session on a first come basis. The bottom pool is restricted to 45 people maximum and the top pool is restricted to 25 people maximum.

Amenity passes are required.

 

Mini Golf is open, guests have to bring their own equipment.
Tennis courts and beach access is open.
*The Aqua park is not in the water*

 

June 8, 2020:

General Store and Restaurant set to re-open Wednesday June 10th at reduced hours:

Monday & Tuesday: Closed

Wednesday & Thursday: 12-6pm

Friday & Saturday: 12-7pm

Sunday: 12-6pm

The restaurant will be takeout only at the window with some outdoor seating available.

Please practice social distancing (2m) between other customers and staff in the store and restaurant lineup.

Thank you for your patience and compliance with keeping everyone safe at the resort.
– La Casa Resort Management

La Casa Cottage Resort’s Response to COVID-19

What we are doing:

Our number one focus at the moment is keeping our guests feel safe, secure and comfortable. We have been working twice as hard to ensure our disinfecting policies are met. Each cottage is a detached house meaning our guests will have no interactions with other guests. La Casa Cottage Resort is a gated community which gives our guests the safety they need. By our contactless check-in and check-out procedure, our guests will not have to interact with any staff for the duration of their stay.

 

Staff Cleaning Procedures:

We have come up with guidelines for our staff when cleaning our cottages:

  • Wear protective gear while cleaning
    • Disposable gloves and masks
  • Ventilating rooms before each clean
  • Washing hands thoroughly before and after each clean
  • Clean, then disinfect
    • We are using soap/detergent to remove dirt, grease, dust and germs then spraying surface with disinfectant
  • Avoiding touching our face while cleaning
  • Using the right disinfectant
    • Our disinfectants kill viruses, fungicides and bacteria.
  • Cleaning sofas, rugs, curtains and soft surfaces as well
  • Washing all of our linens at the highest temperature setting on our commercial washing machines.
  • Cleaning and disinfecting laundry baskets and hampers
  • Emptying the vacuum cleaner after every cleaning
    • Wiping down vacuum cleaner as well
  • Disposing and washing of used cleaning supplies

 

We have daily symptom check lists for staff to fill out and sign to stay up to date with their wellbeing. All staff members who exhibit even minor cold symptoms, such as runny nose, cough or sore throat, are also being asked not to come to work and to self-isolate and maintain social distancing practices.

In case of symptoms:

To protect yourself and others, we please ask you to refrain from visiting if you are feeling unwell. This is to ensure a safe and comfortable experience for everyone. If you are unsure if you should visit, please asses yourself and take into consideration this symptoms chart from the World Health Organization:

We wish you the best of health and wellness to you and your families! If you have any questions or concerns, please contact us at rentals@lacasacottageresort.com.

July 28, 2020: BC Government: New Limitations on Visiting Day-Guests at Cottages
More details of limitations and how we are responding to COVID-19
here.