Our Response to COVID-19

Resort Updates

 

June 19, 2021

  • The pool is now open!
    • Main pool is limited to 50 people
    • Upper pool is limited to 30 people
    • Sign-in at the pool
    • First-come-first-served
    • No floaties/toys
    • Hot tubs remain closed at this time
    • For more information call Strata Operations – 778-475-1551

June 1, 2021

  • All Pools Currently Closed – re-visted June 18th
  • Hot Tubs closed until further notice
  • Aqua Parks scheduled to be opened for July Long Weekend
  • Beach Area open, no Beach Chairs provided, bring your own chairs
  • Mini Golf Open, no equipment provided, bring your own putters and balls
  • Tennis/Pickleball open
  • Playground open
  • Upper Gazebo is limited to BC Government Gathering Regulations
  • Marina Open
As always, please keep your distance from other guests and owners at this time.

 

December 4, 2020:

The new order by the BC Government limits the number of people in rental properties. Since we have existing occupancy policies already, your reservation will not be affected. However, no person who is not an occupant may be present at a private residence or vacation accommodation, except as provided for in part C, sections 2, 5, 6 and 7 of the new Provincial Health Order. This must be strictly adhered to or you will be asked to vacate the property without refund.

 

Please also be advised that The BC Government is also requiring us to have a complete list of names of every one staying in a cottage, along with their telephone number and email.

La Casa Cottage Resort’s Response to COVID-19

What we are doing:

Our number one focus at the moment is keeping our guests feel safe, secure and comfortable. We have been working twice as hard to ensure our disinfecting policies are met. Each cottage is a detached house meaning our guests will have no interactions with other guests. La Casa Cottage Resort is a gated community which gives our guests the safety they need. By our contactless check-in and check-out procedure, our guests will not have to interact with any staff for the duration of their stay.

 

Staff Cleaning Procedures:

We have come up with guidelines for our staff when cleaning our cottages:

  • Wear protective gear while cleaning
    • Disposable gloves and masks
  • Ventilating rooms before each clean
  • Washing hands thoroughly before and after each clean
  • Clean, then disinfect
    • We are using soap/detergent to remove dirt, grease, dust and germs then spraying surface with disinfectant
  • Avoiding touching our face while cleaning
  • Using the right disinfectant
    • Our disinfectants kill viruses, fungicides and bacteria.
  • Cleaning sofas, rugs, curtains and soft surfaces as well
  • Washing all of our linens at the highest temperature setting on our commercial washing machines.
  • Cleaning and disinfecting laundry baskets and hampers
  • Emptying the vacuum cleaner after every cleaning
    • Wiping down vacuum cleaner as well
  • Disposing and washing of used cleaning supplies

 

We have daily symptom check lists for staff to fill out and sign to stay up to date with their wellbeing. All staff members who exhibit even minor cold symptoms, such as runny nose, cough or sore throat, are also being asked not to come to work and to self-isolate and maintain social distancing practices.

In case of symptoms:

To protect yourself and others, we please ask you to refrain from visiting if you are feeling unwell. This is to ensure a safe and comfortable experience for everyone. If you are unsure if you should visit, please asses yourself and take into consideration this symptoms chart from the World Health Organization:

We wish you the best of health and wellness to you and your families! If you have any questions or concerns, please contact us at rentals@lacasacottageresort.com.

See the latest updates and how we are responding to COVID-19here.