Our Response to COVID-19 & Local Wildfires

Resort Updates

Wildfire Updates

September 13, 2021

The evacuation alert due to the White Rock Lake wildfire has been removed. La Casa is no longer under alert.

Additionally, the water quality advisory has also been lifted.

The upper pool has closed for the season, however the lower pool and other amenities remain open.

September 7, 2021

La Casa continues to remain under evacuation alert due to the White Rock Lake wildfire. As of Monday September 6, the White Rock Lake Fire has been classified as “under control”.

The main pool has re-opened for use and all other amenities are open. There is a precautionary water quality advisory for all properties along Westside Road. As a precaution it’s recommended that all guests, especially those with weakened immune systems, children and the elderly should boil all water intended for drinking, washing fruit and vegetables, making beverages, ice or brushing teeth for at least one minute.


August 10, 2021

La Casa continues to remain under evacuation alert due to the White Rock Lake wildfire. While we are hopeful that the situation improves, any incoming guests do need to be aware that the alert status could change.

Additionally, please be aware that pools and hot tubs are closed until further notice, and there is a precautionary water quality advisory for all properties along Westside Road. As a precaution it’s recommended that all guests, especially those with weakened immune systems, children and the elderly should boil all water intended for drinking, washing fruit and vegetables, making beverages, ice or brushing teeth for at least one minute.

August 9, 2021

We are happy to announce that the evacuation order affecting La Casa Cottage Resort has now been rescinded. Our staff will be coming in August 10 to prepare the cottages for any incoming guests starting August 11.

We are grateful for all the hard work that fire officials have put into fighting this fire. It has been a difficult time for our community and we are so appreciative of the emergency response efforts that have made it safe for us to return.

We continue to ask for patience as it will take us some time to make sure that our cottages are ready to receive guests. If you have any urgent inquiries please email rentals@lacasacottageresort.com.

Thank you for your support and understanding during these difficult times.

August 7, 2021

As of the evening of August 6th, the White Rock Lake wildfire evacuation orders have been expanded to include the community of La Casa Cottage Resort.
We are in touch with local fire officials and are awaiting updates, which we will share on this page, and directly with booked guests as soon as they are available.
At this time we do not know how long the orders will be in place and we have made the decision to close the resort through August 11th. The closure may be extended. We will provide updates as soon as we have them. We are currently focused on ensuring the safety and security of all evacuated guests and staff.
We ask for your patience at this time. If you have any urgent inquiries please email rentals@lacasacottageresort.com. With our staff evacuated from the property we have limited resources. Email will be the best way to get in touch with us. We will be dealing with all inquiries on a priority basis, and we will contact you as more updates and information become available to us.
Thank you for your patience and understanding in these unprecedented times.

August 2, 2021

As of Monday, August 2nd, La Casa has been included in the evacuation alert zone for the White Rock Lake wildfire.

This is not an evacuation order, and there is no current, immediate fire threat to La Casa residents.

Air quality has varied over the past week, however we have seen improvements as of Wednesday August 4th. Weather reports indicate rain in the coming days, which we hope will help with both the smoke and fire situation.

Westside Road, north of La Casa from Killarney Beach to Vernon has been temporarily closed.

For the most up-to-date information please visit the following sites:

For Road Conditions and Closures: https://drivebc.ca/

For Local News Updates: https://www.castanet.net/

For Wildfire Alerts and Evacuations: https://governmentofbc.maps.arcgis.com/apps/dashboards/f0ac328d88c74d07aa2ee385abe2a41b


COVID-19 Updates

August 6, 2021

Additional regional restrictions have been put in place by Interior Health to help reduce the transmission of COVID-19 in Kelowna and the Central Okanagan. These include:

  • A maximum group size of six when dining indoors or outdoors.
  • Liquor service while dining will stop at 10 p.m.
  • The closure of nightclubs and bars and the suspension of high-intensity group fitness classes.
  • Personal gatherings: No more than 50 people can attend outdoors and indoor gatherings are limited to household members plus five other guests (or one household).
  • Organized gatherings: Limited to no more than 50 people, whether indoor or outdoor; must have a COVID-19 safety plan in place.

Masks are also required in public indoor settings for ages 12 and up and are recommended outdoors if you cannot maintain appropriate physical distance. Public health officials are not recommending non-essential travel to the region. More information on these regional restrictions can be found on the Government of BC website.

July 29, 2021

As of July 29, additional regional measures have been put in place by Interior Health, for Kelowna and the Central Okanagan, to help reduce COVID-19 transmission. We ask visitors and residents to follow these guidelines to keep our community and each other safe.

As part of these measures, individuals (12 and up) are required to wear a mask in indoor settings and officials are recommending individuals wear a mask in outdoor settings where physical distance cannot be maintained. Public health officials are not recommending travel to or from the region for those who have not been fully vaccinated. Those who have been vaccinated may continue to travel, and we ask they do so safely and responsibly. For additional information about current public health measures in the Central Okanagan, please visit the Government of BC website.

July 5, 2021

Hot tubs are now open!

June 19, 2021

  • The pool is now open!
    • Main pool is limited to 50 people
    • Upper pool is limited to 30 people
    • Sign-in at the pool
    • First-come-first-served
    • No floaties/toys
    • Hot tubs remain closed at this time
    • For more information call Strata Operations – 778-475-1551

June 1, 2021

  • All Pools Currently Closed – re-visted June 18th
  • Hot Tubs closed until further notice
  • Aqua Parks scheduled to be opened for July Long Weekend
  • Beach Area open, no Beach Chairs provided, bring your own chairs
  • Mini Golf Open, no equipment provided, bring your own putters and balls
  • Tennis/Pickleball open
  • Playground open
  • Upper Gazebo is limited to BC Government Gathering Regulations
  • Marina Open
As always, please keep your distance from other guests and owners at this time.


December 4, 2020:

The new order by the BC Government limits the number of people in rental properties. Since we have existing occupancy policies already, your reservation will not be affected. However, no person who is not an occupant may be present at a private residence or vacation accommodation, except as provided for in part C, sections 2, 5, 6 and 7 of the new Provincial Health Order. This must be strictly adhered to or you will be asked to vacate the property without refund.


Please also be advised that The BC Government is also requiring us to have a complete list of names of every one staying in a cottage, along with their telephone number and email.

La Casa Cottage Resort’s Response to COVID-19

What we are doing:

Our number one focus at the moment is keeping our guests feel safe, secure and comfortable. We have been working twice as hard to ensure our disinfecting policies are met. Each cottage is a detached house meaning our guests will have no interactions with other guests. La Casa Cottage Resort is a gated community which gives our guests the safety they need. By our contactless check-in and check-out procedure, our guests will not have to interact with any staff for the duration of their stay.


Staff Cleaning Procedures:

We have come up with guidelines for our staff when cleaning our cottages:

  • Wear protective gear while cleaning
    • Disposable gloves and masks
  • Ventilating rooms before each clean
  • Washing hands thoroughly before and after each clean
  • Clean, then disinfect
    • We are using soap/detergent to remove dirt, grease, dust and germs then spraying surface with disinfectant
  • Avoiding touching our face while cleaning
  • Using the right disinfectant
    • Our disinfectants kill viruses, fungicides and bacteria.
  • Cleaning sofas, rugs, curtains and soft surfaces as well
  • Washing all of our linens at the highest temperature setting on our commercial washing machines.
  • Cleaning and disinfecting laundry baskets and hampers
  • Emptying the vacuum cleaner after every cleaning
    • Wiping down vacuum cleaner as well
  • Disposing and washing of used cleaning supplies


We have daily symptom check lists for staff to fill out and sign to stay up to date with their wellbeing. All staff members who exhibit even minor cold symptoms, such as runny nose, cough or sore throat, are also being asked not to come to work and to self-isolate and maintain social distancing practices.

In case of symptoms:

To protect yourself and others, we please ask you to refrain from visiting if you are feeling unwell. This is to ensure a safe and comfortable experience for everyone. If you are unsure if you should visit, please asses yourself and take into consideration this symptoms chart from the World Health Organization:

We wish you the best of health and wellness to you and your families! If you have any questions or concerns, please contact us at rentals@lacasacottageresort.com.

COVID-19 Updates | Here.